FAQ

Registering a new account is quick and easy. All we need is to provide us with the following information.

If you forget your password or username, just click on the 'Login' link at the top of the page, enter your email address and click 'email new password'. We will then send you an email containing a your link that will allow you to reset your password online.

Your account is password protected, so no one else can see your details. We recommend that you log out or close the browser when you have finished shopping on myflyover.co.uk, especially if you use a public PC or share a PC. This ensures that no one can access your account

Changes to your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, unfortunately no changes to your order can be made. 

If you've selected the incorrect products, please review our returns procedures. Once the order has been completed, there is a limited time to cancel the order with us. If you wish to do this, please call us immediately on 07419707975.

Please note, we can't guarantee that we can cancel your order, so please make sure you check it carefully before confirming.

If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "E-mail us details of the particular. We'll notify you when the item becomes available.

Yes, we're happy to take your order over the phone, please call 07419707975  where one of our team will be happy to help you.

There might be certain products and promotions not available when ordering over the phone, but we can usually advise on suitable alternatives. Before contacting us please make sure you have your list of product you'd like to buy ready, preferably product reference numbers (this can be found on the upper right corner of the product page). 

Unfortunately we're not be able to accept some cards for orders placed over the phone.

You can change your details at any time by logging into your account, and editing your profile

To find a history of all the orders that you've placed, or the status of a current order, go to my account, then to order history and select the order you want to track.

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is dispatched, we'll send you a despatch confirmation. This will include the following information; Items purchased, Payment information, Delivery method, Delivery information, Tracking number (if applicable). 

To remove your account please contact our Customer Care by clicking on contact us page.

We currently uses Royal Mail. You can choose between Standard or Express. 

Standard delivery takes 3 - 5 working days to be delivered.
Express Delivery should be next day if placed before 9.00am. If placed after this time the order will be delivered within 2 working days. 

All orders can be tracked. Tracking numbers are sent in the dispatch note. You can see how your order is progressing by going to my account and reviewing your "my order history".

Once an order has been placed, providing it has not been picked ready for dispatch you call us to see if we can change the address for you. 

If you're order has already been placed you've got to be quick though, as our warehouse gets packing pretty quick to make sure your order arrives with you as fast as possible. It's best in this situation to call rather than e-mail. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

At the moment we can only send orders to street addresses in the United Kingdom (including Jersey, Guernsey and the Isle of Man).  but we may ship to other country. If you're after a different country website, Please contact us first to find out if we deliver to your country before placing your order.  

Please review our delivery charges here. The delivery cost is shown on the Order Summary page before you commit your order. Orders delivered using standard delivery should arrive within 3 to 5 working days. Orders delivered using express delivery should arrive between 1 to 2 working days.

Your delivery confirmation e-mail will include your "tracking number" and a link to the carriers tracking site. You can also find order tracking and history information by going to my account and reviewing your "order history".

Your product can only be returned in the country it was purchased. If returning to store please make sure you have both your Delivery Documentation and your Confirmation Email with you, if both these documents are not presented the store will not be able to process your refund for you.
The following information will be required when returning your goods to us: